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FAQs and Troubleshooting
Tuzio Towel Warmers
What is the purpose of a towel warmer?
A towel warmer means warm, fluffy towels that provide the ultimate in warmth and comfort for your bathroom. With a towel warmer, your towels will always be clean, dry, hygienic and fresh.
Is my towel warmer overheating or not heating enough?
The surface temperatures of our towel warmers are regulated between 45°-60°C (113°-140°F), depending on the finish, size, and model. While it will be very hot to the touch, it is not hot enough to burn if accidentally touched. If you still have concerns, check the surface temperature to ensure if it falls within the range above.
How do I program my towel warmer timer?
To learn how to set up and program your timer, please follow the appropriate link for your timer:
For a hardwired model, does the timer have to be close to the towel warmer or can it go anywhere I choose?
The timer can go anywhere you choose. The controller that comes with the hardwired towel warmers is a timer, not a thermostat, therefore its location is not important. The controller requires a single gang electrical box and includes a decorative cover plate. The most popular locations for a timer are either next to light switches for the bathroom, or right next to the towel warmer itself.
What certification do your towel warmers have?
Our towel warmers meet the highest certifications and carry CSA approval.
Are your towel warmers 110V or 220V and do they need to have a dedicated GFCI circuit?
All of our towel warmers are 110V and draw between 1.3 and 4.1 amps. Your electrician should decide as to whether the towel warmer needs a dedicated GFCI electrical circuit based on electrical guidelines within your region.
Do the towel warmers have an internal thermostat/shut off or do they just keep getting hotter?
All Tuzio towel warmers have an internal thermostat which regulates the towel warmer temperature at a consistent level. Your towel warmer will not overheat.
How long do the towel warmers take to heat up completely and how long can they stay on?
Tuzio towel warmers will begin heating as soon as they are switched on and heat can be felt in 10 – 20 minutes. They will usually take between 40 – 90 minutes to reach maximum heat, depending on the air temperature within the room and the size of the towel warmer. There is no limit to how long a towel warmer can stay on for.
What will it cost to run my Tuzio towel warmer?
Tuzio towel warmers draw between 150W and 450W. To calculate your energy usage, we’ve put together a simple formula to help you get a rough idea of how much a Tuzio towel warmer costs to run:
- Towel warmer element size ___ watts (eg: 150watts – this is the maximum draw, not continuous draw)
- Divide by 2 to get continuous draw ___ watts (eg: 75watts – this is the continuous draw from a 150w heating element)
- Divide continuous draw by 100 to get kilowatts_____kilowatts (eg: 0.075)
- Multiply by cost of electricity (per hr) in your area $ ___ /hour (based on $0.18/kw/hr, this towel warmer will cost $0.0135/hr to run – That’s about $2.27/month based on 6 heating hours/day)
Electricity costs vary from $0.07 to $0.18 by region. Check a recent bill from your power provider to complete this calculation.
What do I need to be aware of when considering a hydronic towel warmer installation?
There are three key points you (and your plumber) should be aware of when ordering and preparing to rough-in for a hydronic towel warmer:
- It should be on a closed water system, to accommodate the anti-rust inhibitor you will need to add to the water. (A closed water system does not feed your taps or household appliances – It is a dedicated circuit which supplies heating only and is usually a glycol-based solution inside)
- The water temperature should be around 158 degrees Fahrenheit.
- You will need to order a set of valves and installation pack to complete your towel warmer.
If you cannot accommodate these three points, we recommend installing the electric towel warmer version instead.
Can all Tuzio towel warmers be wired on the left side?
Yes – providing this is clearly stated when placing your order.
Can I use my towel warmer as the only heat source for my room?
This depends on the size of the room and the BTU rating for the towel warmer in question. It is recommended that Tuzio towel warmers are a secondary source of heat in the room, and not a primary source of heat.
How long is the cord on the electric plug in models and what color is it?
Electric plug-in power cords are all 40 inches long and are white.
Do I need wall studs or blocking to fasten the Tuzio towel warmers to the wall, or can I use hollow wall anchors?
It is important that wall studs or blocking is fastened in the wall at all bracket locations due to the weight of Tuzio towel warmers.
What height from the floor should I mount my towel warmer at?
Although there is no right or wrong height to mount your towel warmer, our recommendation is as follows:
| Towel Warmer Height | Distance from floor to top of towel warmer |
|---|---|
| 24” | 48” |
| 36” | 54” |
| 48” | 60” |
| 72” | 84” |
Can I put the wiring on the left hand side of my towel warmer?
Great question! Yes, you can – follow these instructions or give us a call to walk you through this process. Please note, we recommend that you order a left hand wired towel warmer to begin with so that this procedure can be done at our facility.
My heating element has burnt out, can I replace it?
Yes, you can! First, if your heating element has stopped working, give us a call and we can get a replacement part sent out. Once you receive your new element follow the below instructions or give us a call.
If you have a contemporary towel warmer please follow these instructions.
If you have a traditional towel warmer please follow these instructions.
Kontour Towel Warmers
What is the purpose of a towel warmer?
A towel warmer means warm, fluffy towels that provide the ultimate in warmth and comfort for your bathroom. With a towel warmer, your towels will always be clean, dry, hygienic and fresh.
Is my towel warmer overheating or not heating enough?
The surface temperatures of our towel warmers are regulated between 45 and 55 degrees Celsius, depending on the finish, size, and model. While it will be very hot to the touch, it is not hot enough to burn if accidentally touched. If you still have concerns, check the surface temperature to ensure if it falls within the range above.
How do I program my towel warmer timer?
To learn how to set up and program your timer, please follow the appropriate link for your timer:
For a hardwired model, does the timer have to be close to the towel warmer or can it go anywhere I choose?
The timer can go anywhere you choose. The controller that comes with the hardwired towel warmers is a timer, not a thermostat, therefore its location is not important. The controller requires a single gang electrical box and includes a decorative cover plate. The most popular locations for a timer are either next to light switches for the bathroom, or right next to the towel warmer itself.
What certification do your towel warmers have?
Our towel warmers meet the highest certifications and carry CSA approval.
Are your towel warmers 110V or 220V and do they need to have a dedicated GFCI circuit?
All of our towel warmers are 110V and draw between 1.3 and 4.1 amps. Your electrician should decide as to whether the towel warmer needs a dedicated GFCI electrical circuit based on electrical guidelines within your region.
How long does it take for the Kontour towel warmers to heat up?
Our Kontour towel warmers heat up in 15 – 45 minutes.
How do I switch my Kontour towel warmer on?
There is an on/off button located at the bottom right hand corner of the towel warmer. When you push the button, it illuminates to indicate the towel warmer is on. To turn it off, simply push it again (and the light goes out). The on/off button location varies for our freestanding models and heated shelves – check your installation guide or spec sheet for the exact location.
How long is the cord on the electric plug-in towel warmers?
The cords on all electric plug-in towel warmers are 5’.
Can I connect my towel warmer to a control?
Yes – Kontour towel warmers can be connected to our programmable or WiFi controller.
What will it cost to run my Kontour towel warmer?
Kontour towel warmers draw between 100W and 180W. To calculate this more accurately, complete the formula below:
- Towel warmer wattage ___ watts (eg: 100w)
- Divide by 1000 to get kilowatts ___ kilowatts (eg: 0.1)
- Multiply by cost of electricity (per hr) in your area$ ___ /hour (based on $0.10/kwhr, this towel warmer will cost $0.01/hr to run – That’s about $1.85/month based on 6 heating hours/day)
Electricity costs vary from $0.07 to $0.15 by region. Check a recent bill from your power provider to complete this calculation.
What height from the floor should I mount my towel warmer at?
Although there is no right or wrong height to mount your towel warmer, our recommendation is as follows:
| Towel Warmer Height | Distance from floor to top of towel warmer |
|---|---|
| 24” | 48” |
| 36” | 54” |
| 48” | 60” |
| 72” | 84” |
Bathroom Accessories
What are ICO bathroom accessories made from?
ICO bathroom accessories are manufactured from brass.
What are the backlit ICO mirrors made of?
The ICO backlit mirrors are constructed from glass and iron, with a plastic battery case in the base of the mirror. The lighting is LED.
Are the shower stools anti-slip?
Yes, all of the shower stools are anti-slip.
What is the weight limit of the shower stools?
The shower stools have a weight limit of 150KG, or 330lbs.
Will the chrome legs on the shower stool rust?
No, these are made of stainless steel and won’t rust.
Bathroom Vanities
What are ICO vanities made of?
The carcass of the ICO vanity is made from a water-resistant pine particle board material with a modern, textured finish. The front of the vanities are made of either MDF or particle board depending on the design – both are a high quality and water-resistant finish. Colored finishes are lacquered, and wood grain finishes are laminate.
How do ICO vanities ship?
ICO vanities ship free of charge in wooden protective packaging from our head office in Regina, SK. All products are in stock and ship next day, anywhere in North America. Upon shipping, a tracking number will be automatically emailed to you.
Are ICO vanities assembled or flat-packed?
All ICO vanities ship FULLY ASSEMBLED and ready to install.
What happens if my vanity gets damaged in shipping?
Your vanity will be replaced no questions asked, and shipped the next business day.
What hardware is used on ICO bathroom vanities?
ICO bathroom vanities use top quality Hettich hardware. All mounting systems are completely adjustable in all directions to ensure your vanity is mounted perfectly straight, secure and level. All drawer slides and hinges are soft close.
Are the drawers in ICO vanities cut out?
The top drawer in ICO vanities include a cut-out to allow for plumbing and easy installation.
Vanity Top and Vessel Sinks
What are ICO sinks made of?
ICO vessel sinks are all made of cast marble, which consists of approximately 75% crushed dolomite rock, infused with resin and covered with a UV resistant gelcoat. This material allows us to achieve defined edges and straight lines in our designs, and a high chip/crack resistance.
Are your sinks thermo-shock resistant?
Yes, exceptionally so.
They are tested to stringent European and North American Standards CSA B45.5-11 and IAPMO Z124-2011 which test them at a temperature of 65°C and 10°C.
What shade of white are your sinks?
Our sinks are Paper White.
Does the finish fade over time?
No – we advise polishing the surface from time to time to maintain its gloss appearance.
Is the surface susceptible to UV damage?
The gelcoat surface is formulated to shield the sink from UV damage.
Are sink cut-out templates available online?
Yes, you can find these by clicking here.
What finishes can I get the drain in?
Our pop-down drains are available in Chrome, Brushed Nickel, Polished Nickel, and Matte Black.
Does the little chrome cover cap around the overflow come with the Vivaldi sink?
Yes it does!
Can I drill my Vivaldi Plus Calma sink to add two more holes for a three-hole faucet instead of one hole?
Yes, but this should be done by a professional. Doing this will void the warranty on the basin as it is being changed from the original state of manufacture.
LED Mirrors
What is the ICO LED mirrors warranty?
The warranty for ICO LED mirrors is 5 years. Complete replacement units are shipped within 24 hours if under warranty.
What happens if my mirror gets damaged in shipping?
ICO mirrors are packed in certified drop-proof honeycomb cardboard. In the event your mirror is damaged in shipping, a free replacement will be shipped within 24 hours.
What is the mirror safety film backing?
All ICO mirrors have a film on the back of the glass. In the event your mirror breaks, this film holds the glass pieces in place, avoiding the chance of an injury.
Can ICO medicine cabinets be recessed?
Yes, the Jackson medicine cabinet can be recessed. It also comes with glass side panels if you are wall mounting.