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FAQs and Troubleshooting

Tuzio Towel Warmers

What is the purpose of a towel warmer?

A towel warmer means warm, fluffy towels that provide the ultimate in warmth and comfort for your bathroom. With a towel warmer, your towels will always be clean, dry, hygienic and fresh.

Is my towel warmer overheating or not heating enough?

The surface temperatures of our towel warmers are regulated between 50 and 60 degrees Celsius, depending on the finish, size, and model. While it will be very hot to the touch, it is not hot enough to burn if accidentally touched. If you still have concerns, check the surface temperature to ensure if it falls within the range above.

How do I program my towel warmer timer?

To learn how to set up and program your timer, please follow the appropriate link for your timer:

  1. Wifi Enabled Timer
  2. Programmable Timer

For a hardwired model, does the timer have to be close to the towel warmer or can it go anywhere I choose?

The timer can go anywhere you choose. The controller that comes with the hardwired towel warmers is a timer, not a thermostat, therefore its location is not important. The controller requires a single gang electrical box and includes a decorative cover plate. The most popular locations for a timer are either next to light switches for the bathroom, or right next to the towel warmer itself.

What certification do your towel warmers have?

Our towel warmers meet the highest certifications and carry CSA approval.

Are your towel warmers 110V or 220V and do they need to have a dedicated GFCI circuit?

All of our towel warmers are 110V and draw between 1.3 and 4.1 amps. Your electrician should decide as to whether the towel warmer needs a dedicated GFCI electrical circuit based on electrical guidelines within your region.

Do the towel warmers have an internal thermostat/shut off or do they just keep getting hotter?

All Tuzio towel warmers have an internal thermostat which regulates the towel warmer temperature at a consistent level. Your towel warmer will not overheat.

How long do the towel warmers take to heat up completely and how long can they stay on?

Tuzio towel warmers will begin heating as soon as they are switched on and heat can be felt in 10 minutes. They will usually take between 20 – 40 minutes to reach maximum heat, depending on the air temperature within the room and the size of the towel warmer. There is no limit to how long a towel warmer can stay on for.

What will it cost to run my Tuzio towel warmer?

Tuzio towel warmers draw between 150W and 450W. To calculate this more accurately, complete the formula below:

  • Towel warmer element size ___ watts (eg: 150watts – this is the maximum draw, not continuous draw)
  • Divide by 2 to get continuous draw ___ watts (eg: 75watts – this is the continuous draw from a 150w heating element)
  • Divide continuous draw by 100 to get kilowatts_____kilowatts (eg: 0.075)
  • Multiply by cost of electricity (per hr) in your area $ ___ /hour (based on $0.10/kw/hr, this towel warmer will cost $0.0075/hr to run – That’s about $1.39/month based on 6 heating hours/day)

Electricity costs vary from $0.07 to $0.15 by region. Check a recent bill from your power provider to complete this calculation.

What do I need to be aware of when considering a hydronic towel warmer installation?

There are three key points you (and your plumber) should be aware of when ordering and preparing to rough-in for a hydronic towel warmer:

  1. It should be on a closed water system, to accommodate the anti-rust inhibitor you will need to add to the water. (A closed water system does not feed your taps or household appliances – It is a dedicated circuit which supplies heating only and is usually a glycol-based solution inside)
  2. The water temperature should be around 158 degrees Fahrenheit.
  3. You will need to order a set of valves and installation pack to complete your towel warmer.

If you cannot accommodate these three points, we recommend installing the electric towel warmer version instead.

Can all Tuzio towel warmers be wired on the left side?

Yes – providing this is clearly stated when placing your order.

Can I use my towel warmer as the only heat source for my room?

This depends on the size of the room and the BTU rating for the towel warmer in question. It is recommended that Tuzio towel warmers are a secondary source of heat in the room, and not a primary source of heat.

How long is the cord on the electric plug in models and what color is it?

Electric plug-in power cords are all 40 inches long and are white.

Do I need wall studs or blocking to fasten the Tuzio towel warmers to the wall, or can I use hollow wall anchors?

It is important that wall studs or blocking is fastened in the wall at all bracket locations due to the weight of Tuzio towel warmers.

What height from the floor should I mount my towel warmer at?

Although there is no right or wrong height to mount your towel warmer, our recommendation is as follows:

Towel Warmer Height Distance from floor to top of towel warmer
24” 48”
36” 54”
48” 60”
72” 84”

Can I put the wiring on the left hand side of my towel warmer?

Great question! Yes, you can – follow these instructions or give us a call to walk you through this process.  Please note, we recommend that you order a left hand wired towel warmer to begin with so that this procedure can be done at our facility.

My heating element has burnt out, can I replace it?

Yes, you can! First, if your heating element has stopped working, give us a call and we can get a replacement part sent out. Once you receive your new element follow the below instructions or give us a call.

If you have a contemporary towel warmer please follow these instructions.

If you have a traditional towel warmer please follow these instructions.

Kontour Towel Warmers

What is the purpose of a towel warmer?

A towel warmer means warm, fluffy towels that provide the ultimate in warmth and comfort for your bathroom. With a towel warmer, your towels will always be clean, dry, hygienic and fresh.

Is my towel warmer overheating or not heating enough?

The surface temperatures of our towel warmers are regulated between 50 and 60 degrees Celsius, depending on the finish, size, and model. While it will be very hot to the touch, it is not hot enough to burn if accidentally touched. If you still have concerns, check the surface temperature to ensure if it falls within the range above.

How do I program my towel warmer timer?

To learn how to set up and program your timer, please follow the appropriate link for your timer:

  1. Wifi Enabled Timer
  2. Programmable Timer

For a hardwired model, does the timer have to be close to the towel warmer or can it go anywhere I choose?

The timer can go anywhere you choose. The controller that comes with the hardwired towel warmers is a timer, not a thermostat, therefore its location is not important. The controller requires a single gang electrical box and includes a decorative cover plate. The most popular locations for a timer are either next to light switches for the bathroom, or right next to the towel warmer itself.

What certification do your towel warmers have?

Our towel warmers meet the highest certifications and carry CSA approval.

Are your towel warmers 110V or 220V and do they need to have a dedicated GFCI circuit?

All of our towel warmers are 110V and draw between 1.3 and 4.1 amps. Your electrician should decide as to whether the towel warmer needs a dedicated GFCI electrical circuit based on electrical guidelines within your region.

How long does it take for the Kontour towel warmers to heat up?

Our Kontour towel warmers become warm in five minutes and reach their highest temperature in 10 minutes.

How do I switch my Kontour towel warmer on?

here is an on/off button located at the bottom right hand corner of the towel warmer. When you push the button, it illuminates to indicate the towel warmer is on. To turn it off, simply push it again (and the light goes out). The on/off button location varies for our freestanding models and heated shelves – check your installation guide or spec sheet for the exact location.

How long is the cord on the electric plug-in towel warmers?

The cords on all electric plug-in towel warmers are 5’.

Can I connect my towel warmer to a control?

Yes – Kontour towel warmers can be connected to our programmable or WiFi controller.

What will it cost to run my Kontour towel warmer?

Kontour towel warmers draw between 100W and 180W. To calculate this more accurately, complete the formula below:

  • Towel warmer wattage ___ watts (eg: 100w)
  • Divide by 1000 to get kilowatts ___ kilowatts (eg: 0.1)
  • Multiply by cost of electricity (per hr) in your area$ ___ /hour (based on $0.10/kwhr, this towel warmer will cost $0.01/hr to run – That’s about $1.85/month based on 6 heating hours/day)

Electricity costs vary from $0.07 to $0.15 by region. Check a recent bill from your power provider to complete this calculation.

What height from the floor should I mount my towel warmer at?

Although there is no right or wrong height to mount your towel warmer, our recommendation is as follows:

Towel Warmer Height Distance from floor to top of towel warmer
24” 48”
36” 54”
48” 60”
72” 84”

Volkano Accessories

What are Volkano accessories made from?

Volkano accessories are manufactured from brass.

What are the backlit Volkano mirrors made of?

The Volkano backlit mirrors are constructed from glass and iron, with a plastic battery case in the base of the mirror. The lighting is LED.

Are the shower stools anti-slip?

Yes, all of the shower stools are anti-slip.

What is the weight limit of the shower stools?

The shower stools have a weight limit of 150KG, or 330lbs.

Will the chrome legs on the shower stool rust?

No, these are made of stainless steel and won’t rust.

Zack Accessories

What are Zack accessories made from?

All Zack accessories are made from stainless steel for maximum longevity.

Can Zack self-adhesive hooks (Duplo or similar) be installed on a glass surface?

Yes, these hooks can be adhered to a glass surface. However, it is not recommended that these hooks be installed inside a shower area.

Can Zack accessories be installed on a glass surface?

All accessories which are Zack-mount compatible can be glued to glass using the Zack-mount adhesive as normal. For Scala accessory models, you can use the cover discs to cover the bracket from the other side. If the piece is not Zack-mount compatible, it cannot be used on glass.

Can Zack accessories be installed inside a shower area?

Yes, our bathroom accessories (with the exception of stools and mirrors) can be used in the shower area providing:

  1. You have read and understood the ZACK care and cleaning instructions. Shower gel, soap, body lotion, shaving foam, etc. as well as cleaning agents have to be removed every time. After that, the item must be dried.
  2. There is a sealant (e.g. silicone) between the wall and the product to avoid any moisture entering the wall and/or the product.

Are the chrome accessories really chrome?

No, our chrome accessories are actually polished stainless steel which looks almost identical to chrome and there is no plated finish that can chip off, peel or rust.

Can I order replacement brushes for the toilet brushes?

Yes, toilet brushes are replaceable. The code for these replacement brushes is Z940255B.

Are custom finishes available for ZACK accessories?

No, unfortunately we cannot provide custom finishes for Zack products.

Can Zack magnifying mirrors be installed in a shower area?

No, these magnifying mirrors are not made for use in a shower area.

Calma Vessel Sinks

What shade of white are your sinks?

Our sinks are Paper White.

Does the finish fade over time?

No – we advise polishing the surface from time to time to maintain its gloss appearance.

Is the surface susceptible to UV damage?

The gelcoat surface is formulated to shield the sink from UV damage.

What are your sinks made of?

Calma vessel sinks are made from cast marble – this is primarily dolomite rock, mixed with resin.

Are sink cut-out templates available online?

Yes, you can find these by clicking here. ­­­­­­­

What finishes can I get the drain in?

Our pop-down drains are available in Chrome, Brushed Nickel, Polished Nickel, and Matte Black.

Are your sinks thermo-shock resistant?

Yes, exceptionally so.

They are tested to stringent European and North American Standards CSA B45.5-11 and IAPMO Z124-2011 which test them at a temperature of 65°C and 10°C.

Does the little chrome cover cap around the overflow come with the Vivaldi sink?

Yes it does!

Can I drill my Vivaldi Plus Calma sink to add two more holes for a three-hole faucet instead of one hole?

Yes, but this should be done by a professional. Doing this will void the warranty on the basin as it is being changed from the original state of manufacture.

CosyFloor

Is your cable compatible with a subfloor membrane?

Yes, our CosyFloor cable is compatible with any subfloor membrane.

What thermostat options are available?

We have three thermostat options available:

  • T5267 – standard programmable thermostat
  • T5268 – programmable touchscreen thermostat
  • T5269 – programmable touchscreen thermostat with Wi-Fi

Can I cut the yellow heating cable?

No – at no time can the yellow heating cable be cut.

How far apart do my heating cables have to be from each other?

We recommend 3” spacing to be the best guide. You can go as close as 2” or as far as 4” where necessary. The yellow cables should never touch or cross.

Homeowner

I am happy to say that the towel warmer is now installed and working well. Thank you very much for your customer service, I would have no hesitation in recommending your products…

Homeowner (Volkano)

Excellent quality, very happy with the purchase.

Homeowner (Kontour)

Beautiful piece very well made and a fraction of the price of similar warmers by other companies.

Homeowner

Based on this experience, I will not hesitate to recommend your company. I thank you once again.

Showroom Consultant

The quality of their products really shines through even with the regular towel bars and accessories. Choose ICO Bath and you will not be disappointed!

Homeowner (Kontour)

Best purchase ever. Price is very reasonable, and it helps keep my towels warm and bacteria free. Also, very trendy in chrome. Perfect for my home!

Homeowner

You have provided great customer support and I have no reservations about recommending your products to my friends.

Contractor

Our company has installed floor heating systems for 13 years and has recently changed to installing CosyFloor and are loving it! … Overall, we are saving 20 -25% in time spent installing. Hands down we will never go back to any other brands!!!!

Homeowner

We could not believe the quality of service we received from Ralph and the ICO team. They were responsive, understanding and genuinely willing to help. With a quick exchange of facts and images, they replaced the rack, in an effortless and rewarding manner many other stores should follow. In short, AMAZING CUSTOMER SERVICE!

Contractor

As a contractor and on a personal level, I will continue to recommend your products to clients and friends.

Homeowner

Outstanding customer service from Katie. Awesome products, with first class customer support!

Showroom Consultant

ICO BATH are by far the leading distributor in bathroom accessories and towel warmers. They have competent, knowledgeable, polite customer service representatives that really know their stuff! We have been ordering from them for years and will be for years to come!

Homeowner (Tuzio)

ABSOLUTELY FABULOUS PRODUCT! LOOKS GREAT! HEATS UP TOWELS REALLY QUICKLY!

Dealer

One of my friends installed a CosyFloor system and came in yesterday and said it is the only way to go now. Won’t be installing anything else. Very user friendly and very fast to put in. Brilliant fastening system, cables lay flat, likes to buy it in kits.

Homeowner (Tuzio)

Amazing and quality product. Fast delivery.

Homeowner (Volkano)

Lovely, high-quality piece. Can’t wait to install it!

1 (877) 757-8930 | cs@icobath.com

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