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FAQs and Troubleshooting

Tuzio Towel Warmers

A towel warmer means warm, fluffy towels that provide the ultimate in warmth and comfort for your bathroom. With a towel warmer, your towels will always be clean, dry, hygienic and fresh.

The surface temperatures of our towel warmers are regulated between 50 and 60 degrees Celsius, depending on the finish, size, and model. While it will be very hot to the touch, it is not hot enough to burn if accidentally touched. If you still have concerns, check the surface temperature to ensure if it falls within the range above.

To learn how to set up and program your timer, please follow the appropriate link for your timer:

  1. Wifi Enabled Timer
  2. Programmable Timer

The timer can go anywhere you choose. The controller that comes with the hardwired towel warmers is a timer, not a thermostat, therefore its location is not important. The controller requires a single gang electrical box and includes a decorative cover plate. The most popular locations for a timer are either next to light switches for the bathroom, or right next to the towel warmer itself.

Our towel warmers meet the highest certifications and carry CSA approval.

All of our towel warmers are 110V and draw between 1.3 and 4.1 amps. Your electrician should decide as to whether the towel warmer needs a dedicated GFCI electrical circuit based on electrical guidelines within your region.

All Tuzio towel warmers have an internal thermostat which regulates the towel warmer temperature at a consistent level. Your towel warmer will not overheat.

Tuzio towel warmers will begin heating as soon as they are switched on and heat can be felt in 10 minutes. They will usually take between 20 – 40 minutes to reach maximum heat, depending on the air temperature within the room and the size of the towel warmer. There is no limit to how long a towel warmer can stay on for.

Tuzio towel warmers draw between 150W and 450W. To calculate this more accurately, complete the formula below:

  • Towel warmer element size ___ watts (eg: 150watts – this is the maximum draw, not continuous draw)
  • Divide by 2 to get continuous draw ___ watts (eg: 75watts – this is the continuous draw from a 150w heating element)
  • Divide continuous draw by 100 to get kilowatts_____kilowatts (eg: 0.075)
  • Multiply by cost of electricity (per hr) in your area $ ___ /hour (based on $0.10/kw/hr, this towel warmer will cost $0.0075/hr to run – That’s about $1.39/month based on 6 heating hours/day)

Electricity costs vary from $0.07 to $0.15 by region. Check a recent bill from your power provider to complete this calculation.

There are three key points you (and your plumber) should be aware of when ordering and preparing to rough-in for a hydronic towel warmer:

  1. It should be on a closed water system, to accommodate the anti-rust inhibitor you will need to add to the water. (A closed water system does not feed your taps or household appliances – It is a dedicated circuit which supplies heating only and is usually a glycol-based solution inside)
  2. The water temperature should be around 158 degrees Fahrenheit.
  3. You will need to order a set of valves and installation pack to complete your towel warmer.

If you cannot accommodate these three points, we recommend installing the electric towel warmer version instead.

Yes – providing this is clearly stated when placing your order.

This depends on the size of the room and the BTU rating for the towel warmer in question. It is recommended that Tuzio towel warmers are a secondary source of heat in the room, and not a primary source of heat.

Electric plug-in power cords are all 40 inches long and are white.

It is important that wall studs or blocking is fastened in the wall at all bracket locations due to the weight of Tuzio towel warmers.

Although there is no right or wrong height to mount your towel warmer, our recommendation is as follows:

Towel Warmer Height Distance from floor to top of towel warmer
24” 48”
36” 54”
48” 60”
72” 84”

Great question! Yes, you can – follow these instructions or give us a call to walk you through this process.  Please note, we recommend that you order a left hand wired towel warmer to begin with so that this procedure can be done at our facility.

Yes, you can! First, if your heating element has stopped working, give us a call and we can get a replacement part sent out. Once you receive your new element follow the below instructions or give us a call.

If you have a contemporary towel warmer please follow these instructions.

If you have a traditional towel warmer please follow these instructions.

Kontour Towel Warmers

A towel warmer means warm, fluffy towels that provide the ultimate in warmth and comfort for your bathroom. With a towel warmer, your towels will always be clean, dry, hygienic and fresh.

The surface temperatures of our towel warmers are regulated between 50 and 60 degrees Celsius, depending on the finish, size, and model. While it will be very hot to the touch, it is not hot enough to burn if accidentally touched. If you still have concerns, check the surface temperature to ensure if it falls within the range above.

To learn how to set up and program your timer, please follow the appropriate link for your timer:

  1. Wifi Enabled Timer
  2. Programmable Timer

The timer can go anywhere you choose. The controller that comes with the hardwired towel warmers is a timer, not a thermostat, therefore its location is not important. The controller requires a single gang electrical box and includes a decorative cover plate. The most popular locations for a timer are either next to light switches for the bathroom, or right next to the towel warmer itself.

Our towel warmers meet the highest certifications and carry CSA approval.

All of our towel warmers are 110V and draw between 1.3 and 4.1 amps. Your electrician should decide as to whether the towel warmer needs a dedicated GFCI electrical circuit based on electrical guidelines within your region.

Our Kontour towel warmers become warm in five minutes and reach their highest temperature in 10 minutes.

here is an on/off button located at the bottom right hand corner of the towel warmer. When you push the button, it illuminates to indicate the towel warmer is on. To turn it off, simply push it again (and the light goes out). The on/off button location varies for our freestanding models and heated shelves – check your installation guide or spec sheet for the exact location.

The cords on all electric plug-in towel warmers are 5’.

Yes – Kontour towel warmers can be connected to our programmable or WiFi controller.

Kontour towel warmers draw between 100W and 180W. To calculate this more accurately, complete the formula below:

  • Towel warmer wattage ___ watts (eg: 100w)
  • Divide by 1000 to get kilowatts ___ kilowatts (eg: 0.1)
  • Multiply by cost of electricity (per hr) in your area$ ___ /hour (based on $0.10/kwhr, this towel warmer will cost $0.01/hr to run – That’s about $1.85/month based on 6 heating hours/day)

Electricity costs vary from $0.07 to $0.15 by region. Check a recent bill from your power provider to complete this calculation.

Although there is no right or wrong height to mount your towel warmer, our recommendation is as follows:

Towel Warmer Height Distance from floor to top of towel warmer
24” 48”
36” 54”
48” 60”
72” 84”

Volkano Accessories

Volkano accessories are manufactured from brass.

The Volkano backlit mirrors are constructed from glass and iron, with a plastic battery case in the base of the mirror. The lighting is LED.

Yes, all of the shower stools are anti-slip.

The shower stools have a weight limit of 150KG, or 330lbs.

No, these are made of stainless steel and won’t rust.

Zack Accessories

All Zack accessories are made from stainless steel for maximum longevity.

Yes, these hooks can be adhered to a glass surface. However, it is not recommended that these hooks be installed inside a shower area.

All accessories which are Zack-mount compatible can be glued to glass using the Zack-mount adhesive as normal. For Scala accessory models, you can use the cover discs to cover the bracket from the other side. If the piece is not Zack-mount compatible, it cannot be used on glass.

Yes, our bathroom accessories (with the exception of stools and mirrors) can be used in the shower area providing:

  1. You have read and understood the ZACK care and cleaning instructions. Shower gel, soap, body lotion, shaving foam, etc. as well as cleaning agents have to be removed every time. After that, the item must be dried.
  2. There is a sealant (e.g. silicone) between the wall and the product to avoid any moisture entering the wall and/or the product.

No, our chrome accessories are actually polished stainless steel which looks almost identical to chrome and there is no plated finish that can chip off, peel or rust.

Yes, toilet brushes are replaceable. The code for these replacement brushes is Z940255B.

No, unfortunately we cannot provide custom finishes for Zack products.

No, these magnifying mirrors are not made for use in a shower area.

Calma Vessel Sinks

Our sinks are Paper White.

No – we advise polishing the surface from time to time to maintain its gloss appearance.

The gelcoat surface is formulated to shield the sink from UV damage.

Calma vessel sinks are made from cast marble – this is primarily dolomite rock, mixed with resin.

Yes, you can find these by clicking here. ­­­­­­­

Our pop-down drains are available in Chrome, Brushed Nickel, Polished Nickel, and Matte Black.

Yes, exceptionally so.

They are tested to stringent European and North American Standards CSA B45.5-11 and IAPMO Z124-2011 which test them at a temperature of 65°C and 10°C.

Yes it does!

Yes, but this should be done by a professional. Doing this will void the warranty on the basin as it is being changed from the original state of manufacture.

CosyFloor

Yes, our CosyFloor cable is compatible with any subfloor membrane.

We have three thermostat options available:

  • T5267 – standard programmable thermostat
  • T5268 – programmable touchscreen thermostat
  • T5269 – programmable touchscreen thermostat with Wi-Fi

No – at no time can the yellow heating cable be cut.

We recommend 3” spacing to be the best guide. You can go as close as 2” or as far as 4” where necessary. The yellow cables should never touch or cross.