About | Our Story, Team, Mission, Values | ICO Bath

About

Our Story
Our Values
Why ICO?
Our Team

Our Story

Following a vacation to Canada in 2002, the founder of ICO discovered that towel warmers had not yet taken the North American market by storm like they had in Europe, despite the cold winters!

Determined to bring the wonderful experience of warm towels after every bath or shower to North America, our range of Canadian towel warmers are developed from our facility in Regina, Saskatchewan.

ICO was founded in 2004, with its two distinctive towel warmer brands earning the coveted CSA stamp of approval for quality. Since then our product offering has grown to include a line of over 800 luxury bathroom accessories, vessel sinks and infloor heating systems designed to accommodate a broad range of tastes and budgets.

From the beginning, we’ve been committed to developing and manufacturing products of the highest quality while making luxury affordable for our customers across North America. Every day the ICO team strives to fulfill our company mission – Enriching lives through comfort, luxury and design.

Our Values

  • Service

    We are dedicated to service, and focus on the needs of our customers.

  • Integrity

    We believe in integrity, and act in fairness and honesty for all.

  • Team Culture

    We create team culture to empower and enhance the lives of all.

  • Inspire

    We believe in inspiration by finding tomorrow’s ideas today.

  • Improve

    We continuously improve through the design of products, systems and the development of relationships for the benefit of all.

Company Mission

Enriching lives through comfort, luxury and design.

Company Vision

ICO will be the leading North American source of designer bathroom fixtures.

Why ICO

ICO is North America’s leading manufacturer of luxury towel warmers, bathroom accessories, vessel sinks and infloor heating systems. From the beginning, we’ve been committed to developing and manufacturing products of the highest quality, while making luxury affordable for our customers across North America.

When you purchase a product from ICO, you get access to affordable luxury with contemporary and classic designs, quality craftsmanship, plus many other benefits:

Generous Warranties

All of our products are backed by warranties to protect your purchase and ensure your satisfaction.

Locally Made

ICO products are made with quality you can trust, and many are assembled right here in Canada.

Product Approvals

Our products undergo rigorous third-party testing for quality and safety assurance, so you know you’re getting the best of the best in towel warmers, bathroom accessories, vessel sinks and infloor heating.

Easy Installation

User-friendly installation instructions are included with your purchase, making it as quick and easy as ever to add a little more luxury to your life.

Meet the Team

Ian Cockburn

Ian Cockburn

Finance Manager

Karen Sinclair

Karen Sinclair

Sales Manager

Katie

Katie Shuparski

Customer Service

Ted Hopkins

Ted Hopkins

CosyFloor Consultant

Thomas Osicka

Thomas Osicka

Senior Account Manager

Brian Smith - Team Member

Brian Smith

Business Development

Lee Cockburn

Lee Cockburn

Operations Manager

Fernando Campos - Team Member

Fernando Campos

Business Development

April MacDonald

April MacDonald

Marketing Assistant

Arthur Biggs

Arthur Biggs

Business Development

Ralph Cockburn

Ralph Cockburn

General Manager

Susan

Susan Littlebrook

Business Development

Bobby

Bobby Dean

Business Development

Darrin Wahlberg

Business Development

warehouse staff

Warehouse Team

Staff

Join Our Team

Homeowner

I am happy to say that the towel warmer is now installed and working well. Thank you very much for your customer service, I would have no hesitation in recommending your products…

Homeowner (Volkano)

Excellent quality, very happy with the purchase.

Homeowner (Kontour)

Beautiful piece very well made and a fraction of the price of similar warmers by other companies.

Homeowner

Based on this experience, I will not hesitate to recommend your company. I thank you once again.

Showroom Consultant

The quality of their products really shines through even with the regular towel bars and accessories. Choose ICO Bath and you will not be disappointed!

Homeowner (Kontour)

Best purchase ever. Price is very reasonable, and it helps keep my towels warm and bacteria free. Also, very trendy in chrome. Perfect for my home!

Homeowner

You have provided great customer support and I have no reservations about recommending your products to my friends.

Contractor

Our company has installed floor heating systems for 13 years and has recently changed to installing CosyFloor and are loving it! … Overall, we are saving 20 -25% in time spent installing. Hands down we will never go back to any other brands!!!!

Homeowner

We could not believe the quality of service we received from Ralph and the ICO team. They were responsive, understanding and genuinely willing to help. With a quick exchange of facts and images, they replaced the rack, in an effortless and rewarding manner many other stores should follow. In short, AMAZING CUSTOMER SERVICE!

Contractor

As a contractor and on a personal level, I will continue to recommend your products to clients and friends.

Homeowner

Outstanding customer service from Katie. Awesome products, with first class customer support!

Showroom Consultant

ICO BATH are by far the leading distributor in bathroom accessories and towel warmers. They have competent, knowledgeable, polite customer service representatives that really know their stuff! We have been ordering from them for years and will be for years to come!

Homeowner (Tuzio)

ABSOLUTELY FABULOUS PRODUCT! LOOKS GREAT! HEATS UP TOWELS REALLY QUICKLY!

Dealer

One of my friends installed a CosyFloor system and came in yesterday and said it is the only way to go now. Won’t be installing anything else. Very user friendly and very fast to put in. Brilliant fastening system, cables lay flat, likes to buy it in kits.

Homeowner (Tuzio)

Amazing and quality product. Fast delivery.

Homeowner (Volkano)

Lovely, high-quality piece. Can’t wait to install it!

1 (877) 757-8930 | cs@icobath.com

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