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Our Privacy Policy

Our privacy policy is simple – we will never sell, rent, or loan any personal information you share with us. During your visit to www.icobath.com, we may ask you to provide your name, email address, phone number, street address, or other details that will allow someone to contact you.

How will we collect your information?
We may collect your information when you fill out a contact or feedback form, register to the site, sign up for a mailing list, or fill out any other form on this website.

How will we use your information?
We will use your information for our own personal use. This may mean to collect data or to contact you directly.

Do we use “cookies”?
Yes. Cookies are small files that are transferred and stored on your computer’s hard drive. They allow websites to recognize your browser and remember certain information based on youir visits to our site. The use of cookies enables us to remember your preferences on the site the next time you visit it.

Third party disclosure
We will not sell, trade or transfer your information to outside parties. This does not include website hosting partners and other third parties who aid in operating this website, manage our business or serve our users.

Our Shipping Policy

We are proud to offer shipping to customers in both USA and Canada. ICO has a long-lasting partnership with FedEx, allowing for flexibility and dependability on each and every one of your orders. For expedited orders, please contact us for more information. All in stock products ship within 2 business days.

Returns & Exchanges

As an ICO customer, your happiness is very important – we want you to enjoy doing business with us. For any returns or exchanges, please email cs@icobath.com, or contact one of our customer care team at 877-757-8930. Please take note of the below terms and conditions.

PLEASE NOTE THAT WHEN PURCHASING GOODS FROM ICO, THE FOLLOWING TERMS AND CONDITIONS ARE IN EFFECT

  • All products purchased remain the property of ICO until paid for in full.
  • All list prices exclude taxes and we reserve the right to change prices without notice.
  • All goods returned through no fault of ICO will be charged a 25% restocking fee, and return shipping is your responsibility. All returns must be notified to ICO within 60 days of proof of purchase date (from ICO or an ICO approved retailer). Any returns must have an approved RGA # marked clearly on the packaging. Return shipping must be arranged and paid for by the customer and must be in their original packaging and, where applicable, include all fixings, brackets and serial number cards. Any returns which appear damaged or incomplete upon arrival at our warehouse will not be accepted. Special order products and custom finishes are non-returnable items.

Thank you for choosing to do business with ICO!

NOTE:

Should you have an issue with any product, product warranties can be viewed at:

For any warranty questions call: 1-877-757-8930 or email: cs@icobath.com