Warranties | ICO Bath

WE CONFIRM THAT THE FOLLOWING WARRANTIES APPLY TO OUR PRODUCTS

Tuzio

Tuzio towel warmers purchased after January 1, 2014 include a limited lifetime warranty, excluding the heating element and digital timer, both of which have a 2-year warranty and are fully replaceable. This lifetime warranty is limited to the original homeowner, or 5 years from date of installation, whichever comes last. If the installation date is unknown, it shall be no more than one year after the date of manufacture. Any purchase prior to January 1, 2014 has a 5-year warranty excluding the heating element and digital timer, both of which have a 2-year warranty and are fully replaceable. During the warranty period, ICO covers all parts and labour. All warranty-related work (excluding installation) is completed in house. ICO does not cover field labour. Proof of purchase is required to claim warranty.

Kontour

Kontour’s high manufacturing quality and unsurpassed finishing combine to bring you a 2-year manufacturer’s warranty on all products. During the warranty period, ICO covers all parts and labour. All warranty-related work (excluding installation) is completed in house. ICO does not cover field labour. Proof of purchase is required to claim the warranty.

CosyFloor

ICO’s CosyFloor warranty covers the thermostats with a 2-year warranty and heating cables are covered by a limited lifetime warranty. During the warranty period, ICO covers all parts and labour. All warranty-related work (excluding installation) is completed in house. ICO does not cover field labour. Proof of purchase is required to claim the warranty. Please register your warranty by filling out this form.

Volkano

All Volkano accessories have a 2-year warranty including all special finish items. Build up of mineral deposits and incorrect care or cleaning are not covered. During the warranty period, ICO covers all parts and labour. All warranty-related work (excluding installation) is completed in house. ICO does not cover field labour. Proof of purchase is required to claim warranty.

Calma

All Calma Vessel Sinks have a 5-year warranty. During the warranty period, ICO covers all parts and labour. All warranty-related work (excluding installation) is completed in house. ICO does not cover field labour. Proof of purchase is required to claim warranty.

Zack

All Zack Accessories have a 2-year warranty. Build up of mineral deposits and incorrect care or cleaning are not covered. During the warranty period, ICO covers all parts and labour. All warranty-related work (excluding installation) is completed in house. ICO does not cover field labour. Proof of purchase is required to claim warranty.

Pop Down Drains

Our Pop Down Drains are covered for 1-year on the exterior finish and 10 years on the cartridge. During the warranty period, ICO covers all parts and labour. All warranty-related work (excluding installation) is completed in house. ICO does not cover field labour. Proof of purchase is required to claim warranty.

NOTE:

It should be noted that in-floor heating guarantees are only valid if the warranty application form is returned within 60 days of the floor installation. Lifetime warranty for CosyFloor products is only applicable for the original purchaser.

For any warranty questions call: 1-877-757-8930 or email: cs@icobath.com

Homeowner

I am happy to say that the towel warmer is now installed and working well. Thank you very much for your customer service, I would have no hesitation in recommending your products…

Homeowner (Volkano)

Excellent quality, very happy with the purchase.

Homeowner (Kontour)

Beautiful piece very well made and a fraction of the price of similar warmers by other companies.

Homeowner

Based on this experience, I will not hesitate to recommend your company. I thank you once again.

Showroom Consultant

The quality of their products really shines through even with the regular towel bars and accessories. Choose ICO Bath and you will not be disappointed!

Homeowner (Kontour)

Best purchase ever. Price is very reasonable, and it helps keep my towels warm and bacteria free. Also, very trendy in chrome. Perfect for my home!

Homeowner

You have provided great customer support and I have no reservations about recommending your products to my friends.

Contractor

Our company has installed floor heating systems for 13 years and has recently changed to installing CosyFloor and are loving it! … Overall, we are saving 20 -25% in time spent installing. Hands down we will never go back to any other brands!!!!

Homeowner

We could not believe the quality of service we received from Ralph and the ICO team. They were responsive, understanding and genuinely willing to help. With a quick exchange of facts and images, they replaced the rack, in an effortless and rewarding manner many other stores should follow. In short, AMAZING CUSTOMER SERVICE!

Contractor

As a contractor and on a personal level, I will continue to recommend your products to clients and friends.

Homeowner

Outstanding customer service from Katie. Awesome products, with first class customer support!

Showroom Consultant

ICO BATH are by far the leading distributor in bathroom accessories and towel warmers. They have competent, knowledgeable, polite customer service representatives that really know their stuff! We have been ordering from them for years and will be for years to come!

Homeowner (Tuzio)

ABSOLUTELY FABULOUS PRODUCT! LOOKS GREAT! HEATS UP TOWELS REALLY QUICKLY!

Dealer

One of my friends installed a CosyFloor system and came in yesterday and said it is the only way to go now. Won’t be installing anything else. Very user friendly and very fast to put in. Brilliant fastening system, cables lay flat, likes to buy it in kits.

Homeowner (Tuzio)

Amazing and quality product. Fast delivery.

Homeowner (Volkano)

Lovely, high-quality piece. Can’t wait to install it!

1 (877) 757-8930 | cs@icobath.com

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