Tuzio towel warmers purchased after January 1, 2014 include a limited lifetime warranty, excluding the heating element and digital timer, both of which have a 2-year warranty and are fully replaceable. This lifetime warranty is limited to the original homeowner, or 5 years from date of installation, whichever comes last. If the installation date is unknown, it shall be no more than one year after the date of manufacture. Any purchase prior to January 1, 2014 has a 5-year warranty excluding the heating element and digital timer, both of which have a 2-year warranty and are fully replaceable. During the warranty period, ICO covers all parts and labour. All warranty-related work (excluding installation) is completed in house. ICO does not cover field labour. Proof of purchase is required to claim warranty.