The ICO Customer Commitment
ICO designs don’t just look gorgeous: they’re crafted to stand the test of time. We believe in creating beautiful pieces that deliver comfort, luxury and ease to your everyday routine – but we don’t stop there. We listen, learn and build strong relationships with our customers, promising a lifelong package of support with every ICO product that becomes a part of your home.
Lasting Support
When we say we answer the phone, we really mean it. ICO is a family-run business and we’ve built our trusted reputation through supporting our customers the very best we can. If you need a hand with installation, or some guidance on selecting the right model for your space, our team will be there to offer quick and reliable advice.
You can get in touch via our website or email, or just simply give us a call.
Generous Warranties
We value honesty and integrity, that’s why we cover all of our products with generous warranties. By using the most impeccably strong and durable materials, we design practical pieces that are built to last.
That said, if there’s ever a problem, we’ll stand behind our warranties to protect your purchase and ensure your bathroom fixtures exceed your expectations.
Product Approvals
ICO products undergo rigorous third-party testing for quality and safety assurance, so you know you’re getting the best of the best in towel warmers, bathroom accessories, vessel sinks and infloor heating. Our Tuzio and Kontour towel warmer ranges have the coveted CSA approval for quality, so you can relax knowing that you’ve invested in safe and sustainable goods.
Easy Installation
We pride ourselves on creating user-friendly installation guides that are included with every purchase; making it quicker and easier than ever to add a statement touch to your home without any hassle. We know installing a towel warmer or vessel sink is new territory for most people, but don’t panic, we’ve put together some of our frequently asked questions to lend an extra digital helping hand too!
Interested in working with us?
We’re passionate about bringing luxurious, affordable bathrooms to everybody. To do that, we work together with trusted dealers to deliver exceptional customer service, support and generous warranties with every ICO product that’s sold.
If you’re a bathroom showroom that’s interested in working with us, we’d love to hear from you. Fill out the below form and we’ll be in touch to see how we can team up to bring affordable bathroom luxury to homes across North America.
