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Our Story
Our Values
Why ICO?
Our Team

Our Story

Following a vacation to Canada in 2002, ICO’s founder discovered that despite the cold winters, towel warmers had not yet taken off the way they had in European homes.

Determined to bring the luxurious experience of warm, fluffy towels after every bath or shower to North America, we developed a range of Canadian towel warmers made from the finest materials at our facility in Regina, Saskatchewan. 

The ICO brand was founded in 2004, with its two distinctive towel warmer brands earning the coveted CSA stamp of approval for quality. Since then our product range has grown to include a line of over 800 stunning bathroom accessories, bathroom vanities, vessel sinks, LED mirrors and infloor heating systems designed to suit a range of styles and budgets. 

From the beginning, we’ve been committed to developing and manufacturing the highest quality products while making luxury an affordable option for our customers. Each and every day the ICO team strives to fulfill our company mission: enriching lives through comfort, luxury and design.

  • 2004

    ICO Starts

    ICO begins trading, based out of a small building in Regina, SK, assembling and selling luxury towel warmers.

  • 2005

    Edition 1 Brochure

    ICO produces it’s first brochure and obtains CSA product approval.

  • 2006

    Expansion

    ICO expands into a neighbouring property to facilitate increased sales.

  • 2007

    New Facilities

    ICO outgrows existing facilities and moves to a new location at 3005 Saskatchewan Drive, Regina, SK.

  • 2008

    Edition 4 Brochure

    ICO produces the 4th edition product brochure, now including Tuzio towel warmers and CosyFloor infloor heating.

  • 2010

    Kontour Launched

    ICO reveals its new brand of towel warmers…. Welcome Kontour!

  • 2011

    CosyFloor Cable Launched

    Cable is added to the CosyFloor infloor heating lineup.

  • 2013

    Accessories Launched

    Our first line of elegant bathroom accessories takes the stage.

  • 2016

    Calma Launched

    Expanding our reach in the bathroom market, we roll out our line of beautiful European vessel sinks.

  • 2017

    Volkano Launched

    ICO releases its own brand of stunning bathroom accessories in stock in chrome, brushed nickel and matte black.

  • 2017

    Released Matte Black

    Matte black was starting to take the design world by storm, and not to be left behind the Tuzio Sorano towel warmer in Matte Black was released.

  • 2019

    Welcome Gold

    Due to consumer demand and changing trends, Volkano expands to include three custom finish options – light brushed gold, dark brushed gold and polished nickel.

  • 2020 + beyond!

    The Future

    We’re designing new products & custom finishes so we can continue to bring stunning bathroom fixtures to homes across North America!

Previous Previous Previous Next Next Next

Our Values

  • We are obsessed with customer service.

  • We are energetic and do our very best.

  • We are humble.

  • We are nimble.

  • We celebrate the wins as a team, and we learn from our mistakes.

Company Mission

Enriching lives through comfort, luxury and design.

Company Vision

ICO will become the favorite vendor of discerning bathroom showrooms throughout North America.

Why ICO

ICO is North America’s leading manufacturer of luxury towel warmers, bathroom accessories, vessel sinks and infloor heating systems. From the beginning, we’ve been committed to developing and manufacturing products of the highest quality, while making luxury affordable for our customers across North America.

When you purchase a product from ICO, you get access to affordable luxury with contemporary and classic designs, quality craftsmanship, plus many other benefits:

IN STOCK

FREE FREIGHT

NEXT DAY SHIPPING

HASSLE FREE RETURNS

PRODUCT GUARANTEES

Meet the Team

Brendan Lumsden

Warehouse Team

ABOUT BRENDAN ▼

Brendan’s passion at ICO is to ensure all inventory is properly received and organized in the warehouse. As a licensed forklift operator, safety is a top priority for him. Brendan looks forward to warmer weather when more time can be spent outdoors – plus of course, summertime for him means being able to enjoy his favorite outdoor activity – camping.

Caleb Ursell

Area Sales Manager

ABOUT CALEB ▼

Caleb’s daily motivation is knowing that there are bathroom showrooms out there that are suffering because of bad customer service and the quality of products they offer. So, each time he heads out, his goal is to find them, introduce ICO products and make a difference. He loves dealing with people and customers daily and strives all the time to provide positive customer experiences and build strong relationships.

Outside of working in sales and with customers, he is into photography and in his downtime, he likes to go fishing and hiking.

Chad Churylo

Customer Success Team

ABOUT CHAD ▼

Chad likes that his attention to details and his aim for accuracy positively impact the entire order process and customer service experience. He finds it rewarding that by ensuring that orders are processed correctly and organized properly, everything else becomes easy; the day goes by fast and there is less stress for everyone involved.

On his personal pursuits, Chad is about keeping a healthy lifestyle and finding a fulfilling career that maximizes his capabilities but at the same time make a positive impact on people around him. After work, you can find him in the gym, walking his dog or reading.

Chris Brigham

Warehouse Team

ABOUT CHRIS ▼

Chris is responsible for ensuring that we live up to our promise of next day shipping on all orders. When preparing orders, he checks them twice, (and maybe thrice!) to ensure that our customers get the correct items on time and all the time. Outside of ICO, Chris enjoys his vegetable garden in the summer months, and looks forward to harvest season and lots of canning when the temperature starts to cool down.

Christopher Moya

Warehouse Team

ABOUT CHRIS ▼

Colleen Corbin

Warehouse Team

ABOUT COLLEEN ▼

Colleen works at ICO as an Administrative Assistant. Creative and varied in her interests, Colleen enjoys everything from interior design to cake decorating. She also enjoys plants, flowers and the outdoors. Having moved to Canada from Barbados in 2003, she finds that the best way to spend cold winter days is to sit by the fire wrapped in a blanket and reading a book or solving challenging jigsaw puzzles.

Daniel Stutterheim

Area Sales Manager

ABOUT DANIEL ▼

Daniel has a keen eye for design, with a background in the fashion industry and several years in the bathroom business. He initially was involved in establishing new key regions in the US and has since transitioned to our Canadian accounts as the Area Sales Manager for Western Canada.  Being one of our UK imports, Daniel is passionate about our more European products, especially towel warmers and how they can improve every bathroom.

Outside of work, Daniel enjoys making furniture, putting his design side to work and is a bit of a foody who would love one day to be a professional chef.

Ed Paraiso

Warehouse Manager

ABOUT ED ▼

Ed has more than 15 years combined work experience in distribution and warehousing in the medical, food, agricultural and bathroom industries. He plays an integral role in ensuring that ICO products flow through the warehouse efficiently and safely, meeting the demands of customers while maintaining cost-effectiveness and compliance with regulations.

When he is not juggling shipping and distribution schedule in the warehouse ensuring that he is not dropping any balls, Ed can be found dropping balls in basketball hoops.

Glenn Stutterheim

Inside Sales

ABOUT GLENN ▼

Glenn has recently moved to Canada and can’t get enough of the Saskatchewan skies! His talents lie in production and operations management, so he’s keen to get down to work at ICO and make some valuable advancements to our service. Glenn is passionate about getting hands on and coming up with creative solutions – we can’t wait to start our journey together!

Ian Cockburn

Director

ABOUT IAN ▼

Ian started his career back in the UK in 1985 selling products to the garden and leisure industry – the business continued to grow and take on staff, offices and warehouse. He visited North America for the first time in 2002 and was intrigued by the lack of European-style bathroom products and towel warmers, especially considering the cold winters. In 2004 he made the decision to emigrate to Canada with his wife and 4 children and start ICO.  Today ICO is still a family focused company, with 3 of his children working in the business. With his family’s help ICO has grown from a small company to one of the leading towel warmer suppliers in North America.

Jack Main

R&D Project Coordinator

ABOUT JACK ▼

Jack aims to keep the ICO product range fresh and exciting. Being the product development guy, he always looks for items or categories to add or refining products to meet market needs, ensuring continuous improvement and staying abreast of industry trends and technological advancements. He finds satisfaction in turning ideas into tangible solutions and seeing his products positively affect not just our dealers but also the end users.

Outside of work, he enjoys spending time outdoors.  He is also a bit of a car buff, and he likes spending time in the garage working on old cars.

Joe Corbin

Warehouse Team

ABOUT JOE ▼

Joe joined the ICO warehouse team in January 2022 in display board production. In this department, he is devoted and committed to fulfilling an ever-rising demand for quality ICO display boards. As ICO continues to expand it’s dealer network, these display boards have become more popular, a key sales tool for all showrooms.

John Abad

Warehouse Team

ABOUT JOHN ▼

Karen Montgomery

Marketing Team Lead

ABOUT KAREN ▼

New to the ICO team, Karen has made the switch from marketing custom furniture to bathrooms essentials! With over 5 years of experience creating and executing marketing strategies, developing brands and project managing, she’s excited to hit the ground running to grow the ICO brand and get the right content in front of the right people. She enjoys playing volleyball, traveling, spending time with her husband and son and interior design.

Karen Sinclair

Area Sales Manager

ABOUT KAREN ▼

Karen began her career as an Estimator and through hard work and dedication she worked her way up to National Sales Manager. She also brings over 13 years of experience in architectural and distribution sales for a manufacturer of commercial and institutional washroom equipment.  In her spare time, Karen is a foodie who loves cooking for her husband and 2 children, but also enjoys eating out and trying new foods! In the summer you’ll catch her enjoying the sun and when winter rolls around, she like to escape to warmer weather.

Kelly Lai

Supply Chain Coordinator

ABOUT KELLY ▼

Kelly, a seasoned supply chain expert has over a decade of experience in various fields. Her impactful career includes pivotal contributions to establishing supply chain operations, taking the lead in critical activities, and participating in the early stages of planning for purchasing and supply chain management.

Outside work, Kelly finds comfort in savoring vino for relaxation. In her life in Canada, she dreams of having a puppy or a kitty. Aiming for a balanced life, Kelly likes playing basketball, golf, and swimming to stay healthy.

Lee Cockburn

Operations Manager

ABOUT LEE ▼

Lee has been involved in the different departments of the company from product development and purchasing to online sales and marketing; and currently he is managing the operations department of ICO. He loves how he can design systems and processes to flow better, to save time and cost. He raves about the ICO team – collaborating with motivated people all working towards the same goal makes the work so much easier. He envisions that he will be with ICO forever as he loves the products, the coworkers and the customers.

Outside of work, he enjoys spending time with his nephews and nieces. He also loves travelling and just being in nature

Meredith Bailey

Sales Support

ABOUT MEREDITH ▼

Meredith is proud to be a behind-the-scenes salesperson! She excels in ensuring that all the online stores running in tiptop fashion, while also supporting the rest of the sales team with anything and everything they need!

As an outdoor loving person, she appreciates anything related to nature, except for the mosquitoes! She loves to learn many unknown arts from digital photo manipulation to fiber arts like embroidery. She is also an avid photographer with a continuously expanding my photo collection of the local flora and fauna.

Ralph Cockburn

General Manager

ABOUT RALPH ▼

Ralph has been part of the ICO team since the beginning in 2004, starting in the warehouse as a part time holiday worker and now heading up the sales and marketing team. Over the past years, he has been in many roles and has an excellent understanding of all aspects of the company.  Ralph welcomed his first child in early 2019 and enjoys traveling and spending time with his wife and son.

Skye Caesar

Marketing Coordinator

ABOUT SKYE ▼

Skye wanted a different career but if going back at the start, she would choose marketing all over again. A self-professed and unapologetic nerd, she combines her analytical brain with her creative flair to craft marketing strategies and develop brands. She loves how her ideas and concepts, initially just in her mind, come to life.

Skye is also a visual artist and specializes in impressionistic and hyper-realistic paintings as well as macro flower photography. She plays several musical instruments, but guitar is always on top of the list. She loves the outdoors and her flower garden and can’t wait for summer each year as she enjoys gardening, long walks, cycling and playing golf.

Ted Hopkins

Inside Sales

ABOUT TED ▼

Ted is passionate about educating interior designers on ICO products and keeping the showrooms up to date on our new products and training the staff. What keeps him going is knowing that someone is out there renovating an expensive bathroom and has not considered the luxury of a towel warmer (and in-floor heating)!

Outside of work, Ted is a devoted foodie, who is either looking for something new to try or happily eating his favorite food for the 7000th time. He also likes spending time in his garage as he finds immense satisfaction with tinkering and fixing small motors like the lawnmower.

Tilly Main

Customer Success Team

ABOUT TILLY ▼

Trevor Whitney

Area Sales Manager

ABOUT TREVOR▼

Based out of Oregon, Trevor is an energetic and naturally curious person dedicated to his customers and their long-term goals.  With a background spanning both construction and sales, his sales superpower is the ability to empathize with the customers and understand in detail all the complexities a project may bring!

Outside of work, Trevor enjoys spending time in the outdoors with his wife and 3 children, hiking, swimming or just taking in the scenery around the PNW!

Staff

Join Our Team

ABOUT ICO CAREERS ▼

When was the last time you worked for a company that really put values first? If you share a passion for customer service, integrity, team culture, inspiration and continuous improvement we need to talk.

ICO is a progressive leader in the distribution of luxury bathroom towel warmers and accessories across North America, and is pursuing an aggressive growth plan. We are always on the lookout for exceptional talent in sales, customer service, marketing and other areas.

If you think that ICO would be a great fit for yourself, please send your resume with a short description of what you can offer to Ralph.

Email us

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