Team Archives | ICO Bath


Past Project – The River, Calgary

Feature Friday – Meet Ted, The CosyFloor Expert!

Ted or Teddy is a staple of the ICO Team. He’s been with the company since 2016 and has had many roles including warehouse worker, customer service representative, and now he is our CosyFloor Consultant.

This Friday, we want you to get to know Teddy on a more personal level so we got him to answer a few simple questions!


What is your favourite ICO product?

Cosyfloor! Duh, this stuff is great! 

What do you do in your free time?

I love learning new instruments, right now I’m focusing on learning the piano. 

What is your favourite food?

The Spicy Signature Donair from Prairie Donair, hands down!  Just tell them to follow their recipe and add a bit of feta cheese.  I promise you’ll like it!

What is your favourite summer activity?

I don’t really have an answer for this one.  Playing the piano again…?  Beer in the sun is nice too… or indoors with the AC on 😊

Ted is also a new homeowner and is excited to start decking his house out with CosyFloor infloor heating and ICO Bathroom Accessories!

A fun fact you might not know about Ted is that he loves buying and selling cars, so next time you chat with him, ask him what deals he has lined up.

Feature Friday – Get To Know Katie our Customer Service Expert!

Here at ICO we love our team and we want you to get to know us all a bit better! If you have called our office, you would have spoken to Katie as she is the newest member of the ICO team. Read on to get to know our customer service expert a little better!

I am the newbie at ICO and have been loving it so far. I appreciate how genuine, hardworking, and passionate the team is – as well as our amazing customers. When I am not working I like to spend my time creating new and fun makeup looks to challenge myself and stay creative! I have especially enjoyed it since I got my first ICO product – the double-sided lighted mirror! This product has made it easier to correct any mistakes and it gives the perfect lighting for pictures! 😝 I try my best to make the most out of life’s moments and spend as much time in nature as I can. Spending time with family is important to me and with that comes all of my fluffy pets. I like to call myself a crazy cat lady since I can’t leave the house without saying goodbye to my cats. I also have a hamster named ‘beans’ who I have a huge soft spot for. My future plans consist of signing for a new car and hopefully lots of traveling. As much as I love the outdoors and social activities I am an introvert so home is my safe haven. 😊

Welcome Darrin!

Please join us in welcoming Darrin Wahlberg from Alpha Sales to the ICO team! If you are in the New England States and haven’t met him yet, please give him a warm hello. Darrin is the 3rd generation decorative sales representative in his family and has been in this industry since 1996! He has a passion for holistic health, family and the outdoors, and enjoys exploring those hobbies in his spare time.

Susand and Bobby

Welcome Bobby & Susan To The ICO Team

Please join us in welcoming Bobby and Susan from Vertical Sales to the ICO team! Bringing a combined experience of 30 years, we are honored to have them on our team and representing ICO in the Southern California area!
Susan loves to cook and spend time with her 2 lovely sons, Logan and Gavin. In her spare time, she enjoys reading, embroidery and cross-stitching. Bobby loves spending time with his wife and 2 daughters and in his spare time, he enjoys training in Jiu-Jitsu and dancing the Argentine Tango!

Welcome Katie

Welcome Katie!

We are very excited to introduce Katie Shuparksi, ICO’s newest employee! Please join us in welcoming Katie to the customer service role.
Katie brings with her an enthusiasm to always learn and improve. She has a strong background in customer service and is excited to share her skills with the ICO team and our partners. In her personal life, she is a self-titled foodie who enjoys exploring Saskatchewan’s food scene. She is a true animal lover and currently shares her home with 3 cats, a chinchilla, a hamster, and 3 fish!


I am happy to say that the towel warmer is now installed and working well. Thank you very much for your customer service, I would have no hesitation in recommending your products…

Homeowner (Volkano)

Excellent quality, very happy with the purchase.

Homeowner (Kontour)

Beautiful piece very well made and a fraction of the price of similar warmers by other companies.


Based on this experience, I will not hesitate to recommend your company. I thank you once again.

Showroom Consultant

The quality of their products really shines through even with the regular towel bars and accessories. Choose ICO Bath and you will not be disappointed!

Homeowner (Kontour)

Best purchase ever. Price is very reasonable, and it helps keep my towels warm and bacteria free. Also, very trendy in chrome. Perfect for my home!


You have provided great customer support and I have no reservations about recommending your products to my friends.


Our company has installed floor heating systems for 13 years and has recently changed to installing CosyFloor and are loving it! … Overall, we are saving 20 -25% in time spent installing. Hands down we will never go back to any other brands!!!!


We could not believe the quality of service we received from Ralph and the ICO team. They were responsive, understanding and genuinely willing to help. With a quick exchange of facts and images, they replaced the rack, in an effortless and rewarding manner many other stores should follow. In short, AMAZING CUSTOMER SERVICE!


As a contractor and on a personal level, I will continue to recommend your products to clients and friends.


Outstanding customer service from Katie. Awesome products, with first class customer support!

Showroom Consultant

ICO BATH are by far the leading distributor in bathroom accessories and towel warmers. They have competent, knowledgeable, polite customer service representatives that really know their stuff! We have been ordering from them for years and will be for years to come!

Homeowner (Tuzio)



One of my friends installed a CosyFloor system and came in yesterday and said it is the only way to go now. Won’t be installing anything else. Very user friendly and very fast to put in. Brilliant fastening system, cables lay flat, likes to buy it in kits.

Homeowner (Tuzio)

Amazing and quality product. Fast delivery.

Homeowner (Volkano)

Lovely, high-quality piece. Can’t wait to install it!

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