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quality control

Quality Control

June 13, 2019/0 Comments/in Blog /by April

We are committed to quality. From concept to design and solution, our vision is to provide an inspiring range of modern, contemporary products to every house in North America. Each of our products has been created for a specific look and feel to suit the needs of architects, interior designers and individuals who appreciate sophistication and substance.

To keep in line with our beliefs, each and everyone of our towel warmers goes through a strict quality control assessment before being carefully packaged and sent out to you. Our warehouse team start by carefully assessing the finish of the product. They check for dents, dings, scratches and shine. The next step is to make sure that the towel warmer can warm up your towels – each one is tested to ensure correct heating. If anything is wrong that cannot be shone, buffed or fixed, the towel warmer does not leave the warehouse.

The final step is packaging our products to ensure that they arrive at their destination in perfect condition. The towel warmer is carefully placed in a protective wrapping of Styrofoam around the back, sides and top. This packaging protects from scratches and damage during shipment. Along with the towel warmer, we also include mounting brackets and any other hardware needed. These extra items are carefully placed between the towel warmers bars so you can’t miss them when unwrapping your new towel warmer.

We back our products and stand by our quality – if you ever receive a shipment that is less than perfect, we want to hear from you. You can call us at 877-757-8930 or email our amazing customer service team at cs@icobath.com.

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Homeowner

I am happy to say that the towel warmer is now installed and working well. Thank you very much for your customer service, I would have no hesitation in recommending your products…

Homeowner (Volkano)

Excellent quality, very happy with the purchase.

Homeowner (Kontour)

Beautiful piece very well made and a fraction of the price of similar warmers by other companies.

Homeowner

Based on this experience, I will not hesitate to recommend your company. I thank you once again.

Showroom Consultant

The quality of their products really shines through even with the regular towel bars and accessories. Choose ICO Bath and you will not be disappointed!

Homeowner (Kontour)

Best purchase ever. Price is very reasonable, and it helps keep my towels warm and bacteria free. Also, very trendy in chrome. Perfect for my home!

Homeowner

You have provided great customer support and I have no reservations about recommending your products to my friends.

Contractor

Our company has installed floor heating systems for 13 years and has recently changed to installing CosyFloor and are loving it! … Overall, we are saving 20 -25% in time spent installing. Hands down we will never go back to any other brands!!!!

Homeowner

We could not believe the quality of service we received from Ralph and the ICO team. They were responsive, understanding and genuinely willing to help. With a quick exchange of facts and images, they replaced the rack, in an effortless and rewarding manner many other stores should follow. In short, AMAZING CUSTOMER SERVICE!

Contractor

As a contractor and on a personal level, I will continue to recommend your products to clients and friends.

Homeowner

Outstanding customer service from Katie. Awesome products, with first class customer support!

Showroom Consultant

ICO BATH are by far the leading distributor in bathroom accessories and towel warmers. They have competent, knowledgeable, polite customer service representatives that really know their stuff! We have been ordering from them for years and will be for years to come!

Homeowner (Tuzio)

ABSOLUTELY FABULOUS PRODUCT! LOOKS GREAT! HEATS UP TOWELS REALLY QUICKLY!

Dealer

One of my friends installed a CosyFloor system and came in yesterday and said it is the only way to go now. Won’t be installing anything else. Very user friendly and very fast to put in. Brilliant fastening system, cables lay flat, likes to buy it in kits.

Homeowner (Tuzio)

Amazing and quality product. Fast delivery.

Homeowner (Volkano)

Lovely, high-quality piece. Can’t wait to install it!

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