In the first of our Meet the Team interview series, we’re catching up with our account manager, Daniel Stutterheim.
Following a successful career in the fashion industry in Europe, Daniel moved across the world to develop his skills in branding and design expertise in the bathroom industry. We sat down with Daniel to learn about his story and what motivates him to deliver excellence each and every day with ICO.
Tell us about your background and how you got into the bathroom design industry?
Prior to joining ICO, I worked in the fashion industry, specifically in managing branding and production of labeling, packaging and other key pieces which would communicate the brand of each company. It was an exciting and challenging place to work as we assisted several global fashion brands which would be household names in many countries with their garment identity. While the product and type of work differ a lot, there is a lot of crossover between bathroom design and the fashion industry as both are driven by trends. The bathroom industry offered me an exciting change and the opportunity to learn something new. Just as it is with seeing a label you directly worked on in a store, it is very rewarding to see ICO’s products showcased in homes around North America.
What inspires or motivates you on a daily basis?
Building meaningful relationships with my clients is what inspires and motivates me every day. With a quality product and competitive price point, ICO is well liked and received by pretty much everyone I speak to but at the end of the day the biggest impact is created through meaningingful relationships. I really enjoy working with my clients across Canada and the United States and assisting them in growing their sales in the categories we operate in.
Why is bathroom design important to you?
Before joining ICO, bathroom design and interior design was something I took an interest in; however I never appreciated the attention to detail in bathroom design until I joined ICO. That is the most important factor to me in bathroom design, it’s the little things that make a half finished bathroom look complete. Small details like robe hooks, consistent finishes, complementary color schemes etc. It’s the small things that make the big thing complete.
As an account manager, how do you deliver excellence for ICO clients and dealers?
It is a similar answer to what motivates me: by building meaningful relationships where the client can have absolute trust in what ICO delivers and trust in me as their representative to the company. This allows me to grow these relationships and support the companies we work with in a greater way.